1.
MAKING A BOOKING AND PAYMENT
a) As competitive
hotel prices have been negotiated,
1 night deposit for hotels (outside
28 days) and full payment (within 28
days prior to arrival) is required at
the time of booking.
b) Once we have received your instructions
and payment in full we will send you
a confirmation of your booking by fax
or by E-mail or mail depending how your
booking is processed. The confirmation
is our acceptance of your booking and
a legally binding contract will then
exist between us. We cannot guarantee
that we will be able to cater for any
requests.
The client
must submit a valid email address on
the Reservation Form. This email address
will be used for all future correspondence
relating to your booking. All care must
be taken by the client to ensure that
the information provided in the Reservation
form is correct. It is the client's
responsibility to advise Holidaybound
if an error in the email address was
submitted on the Reservation Form or
any other correspondence. Holidaybound
takes no responsibility for any incorrect
information submitted.
2.
OUR PRICE GUARANTEE
A full price
will be given before you confirm your
booking which you may accept or not.
We guarantee that we will not change
the price of your holiday once we
have accepted your booking. It may
be necessary to charge you Value Added
Tax (VAT) where there is a change
in the applicability or the rate,
over which we have no control.
3. CHILDREN
AND INFANTS
Our policy
regarding special rates for children
and infants is available on request,
but wherever possible children stay
free or 50%. Exact prices are shown
when prices are confirmed on our secure
server. Free children rates do not
normally include meals, which are
to be paid direct to hotels as taken.
4. STAR RATINGS
given to hotels are our own, having
inspected them. Ratings are our opinion
of the overall "package" of quality,
comfort, facilities, and service.
They do not automatically mean that
a specific facility is present. Our
ratings can also be higher or lower
than official ratings, since the latter
sometimes do not reflect the real
standard of the hotel for bureaucratic
or historic reasons.
5.
IF YOU CHANGE OR CANCEL YOUR HOLIDAY
If you want
to change or cancel your holiday,
you must do so in writing. Cancellations
made directly with hotels will not
be effective. We cannot guarantee
that any requests for amendments will
be satisfied. However, if you wish
to make any alteration to your booking
(including a transfer of your booking
to another person) after it has been
accepted by us, we will try to accommodate
your requirements, subject to availability
and payment by you of an alteration
fee.
The alteration fee is £20
per booking, each time a booking is
changed, unless it is to increase
the value of the booking. Any alteration
made within 3 days
of arrival to your hotel will
be treated as a cancellation and you
will have to pay the charges set out
below.
If
you cancel your holiday at any time
after your booking has been accepted
by us, then we impose the following
administration charges:
Cancellation
Policy - (Hotel only) Important please
read
| 0-72
hours (3 working days*) |
Full
cancellation - no refunds due.
|
|
Booking date
- 7 days prior to arrival |
Loss
1 night deposit |
|
8 days -
1 month prior to arrival |
£
10 or $ 18 or €
15 per person |
| More
than 1 month |
£
5 or $ 8 or € 7
per person |
No
refunds will be issued in respect
of unused portion of hotel accommodation.
Any
cancellations signed by the person
who made the original booking must
be sent to
our office by fax as e-mails are not
acceptable.
We strongly recommend taking trip
cancellation insurance.
In the very unlikely event that the
hotelier cannot provide the booked
accommodation, the client understands
that the hotelier's responsibility
is to find an alternative of at least
a similar standard, and provide transportation
as appropriate to this alternative
hotel. Holidaybound takes every precaution
to ensure hotels are professionally
managed so that any such occurrence
is extremely rare. Holidaybound shall
have no liability in respect of any
other costs, losses or damages existing
out of or in connection with relocation
of accommodation since such relocation
is outside Holidaybound's control.
6.
Whilst every effort is made to ensure
your requested room type is available,
we cannot guarantee the actual bedding
configuration of the room. These
requests are forwarded to the hotel
and are subject to availability on
the day of check-in. All additional
requests (smoking room, etc) are also
subject to availability and cannot
be guaranteed by Holidaybound.
6A. Twin/Double rooms:
Since hotels often have many more
twin rooms than doubles, they might
occasionally allocate a twin even
though a double room is reserved.
If a double bed is of paramount
importance to you we suggest that
you advise us of this and we will
ensure that this is communicated to
the hotel. In many destinations and
hotels, all double rooms are made
up of two single beds pushed together
and made up as a double bed.
6B. Triple/Quad rooms:
Hotels may provide triple/Quad room
facilities, which have foldable or
rollaway beds, as opposed to standard
single beds. A triple room usually
contains 1 Double bed plus a single
or 'rollaway' bed or 3 separate beds,
one of which may be a 'rollaway' bed.
Either may result in a room of restricted
space.
7.
Special offers
involving free nights are always for
a maximum of one free night Long stay
bookings can not be split into two
to get more free nights. In both cases,
such split bookings may be refused
by the hotel on arrival or rack rates
charged.
8.
During trade fairs and festivals
hotels often impose supplements or
do not give us our usual reductions,
which means that the price that you
pay may be higher than the hotel's
published rate. This can happen at
any period when rooms are very scarce
and when we reserve rooms many months
in advance to ensure some availability
for our customers. We will only sell
a room at higher than the published
rate if we feel the customer's interest
is better served by having this room
rather than finding nothing available
at all. For such busy periods and
only at the customer's request, we
sometimes find rooms in hotels which
we have not seen but have been reliably
recommended to us. We do this to be
of service in difficult periods and
the customer accepts that we are acting
in good faith, by relying on a third
party for such hotels not vetted by
Holidaybound.
9.
Check-in/out times
vary from hotel to hotel. Check-in
can not normally be guaranteed before
15:00hrs and check-out is normally
necessary by 11:00hrs.
10. If a customer is dissatisfied
with any aspect of his hotel, this
MUST be brought to the attention of
the hotel management immediately and
the hotel management must be given
adequate opportunity to rectify the
situation from the outset. If the
hotelier cannot resolve matters to
the client's satisfaction, Holidaybound
must also be contacted at the earliest
opportunity. If having taken
the above action the client is still
dissatisfied, complaints should be
received in writing within fourteen
days of the clients' return (or
for agents, within fourteen days of
the agent being notified).
11. Every care is taken to ensure
that hotel descriptions are accurate.
Descriptive material on hotels and
services is drawn from information
provided by the hotel. As an accommodation
booking agency (as opposed to a tour
operator), Holidaybound cannot be
held responsible for any inaccuracies
in such information, nor can liability
be accepted for changes to facilities
which are not communicated to us by
the hotel. Particular features or
facilities in hotel descriptions form
part of the hotel's standard offering
and their availability cannot be guaranteed
unless specifically requested by the
client and confirmed by Holidaybound
in writing.
If
you have taken out the recommended
insurance you may be able to make
a claim under the cancellation section
of your policy, subject of course,
to the terms of the policy.
Amendments
Notice period
|
Charges
|
0-72
hours (3 working days*)
|
No
amendment allowed. Full cancellation
charges will apply. |
Outside
72 hours up to 1 month
|
£
10 or $ 18 or €
15 per person |
| More
than 1 month |
No
charge |
*Working
days are Monday - Friday from 09:30
to 17:30
12. Amendments and changes
where EITHER the number of rooms (irrespective
of room type) OR the number of nights
decreases will be charged as above.
An Amendment must be confirmed back
to you by one of our consultants.
If you have not received a confirmation
of the amendment within 24 hours after
submission, it means we have not received
it and you must resubmit it. All amendments
are subject to availability. Amendments
directly made with the hotels will
not be accepted.
13. If you do not arrive at
the accommodation on the date on which
you booked, then you will only be
entitled to amend the hotel reservation
from the time when Holidaybound
receives notification from you during
Holidaybound's
working hours. Our office hours are
Monday - Friday: 09:30 to 17:30. All
such amendments are subject to you
incurring the charge for the next
twenty-four hours accommodation after
Holidaybound's
receipt of notification. If you leave
the accommodation earlier than the
date on which you booked to leave,
then there will be no refund for the
unused portion of your stay.
Cancellations notified directly to
the hotel will not be effective. Requests
for cancellations and amendments must
be made in writing to Holidaybound
Ltd. t/a Hotel-Net.
14. Holidaybound
makes no warranty or representation
about the suitability of any product
or service purchased by the customer.
Where permitted by law, the liability
of Accommodation Line shall
not exceed the price of the product
or service purchased by the Customer.